Our Commitment

Quality and Service Policy

Leterago del Ecuador, a company dedicated to the distribution and commercialization of pharmaceutical and related products, reaffirms its commitment to quality by providing safe and healthy working conditions to prevent work-related harm and health deterioration.

We meet our clients’ requirements through a process-based management model, aligned with Good Distribution Practices and standards aimed at minimizing risks within the organization. We are committed to continuous improvement, ensuring customer and employee satisfaction.

Environmental Policy

Leterago del Ecuador S.A. is firmly committed to minimizing environmental impact and fostering awareness within the company about the importance of preserving the environment in all our operations.

To achieve this, we are committed to:

  • Improving our environmental performance by preserving natural resources.
  • Implementing a corporate environmental management plan focused on mitigating adverse environmental impacts.
  • Properly recycling our waste in compliance with current national regulations.
  • Ensuring the safe storage, transportation, and disposal of waste, following all legal requirements.
  • Promoting the efficient use of water and energy, as well as training our employees on environmental issues.

Social and Workplace Inclusion

We Believe in the Value of Diversity

At Leterago del Ecuador S.A., we foster a work environment based on respect, dignity, and trust for all individuals, promoting equal opportunities. We are committed to building an organizational culture that values and respects diversity and inclusion.

We actively promote the inclusion of individuals with disabilities in the workforce, striving for a world where they can live fulfilling lives with access to healthcare, education, social protection, and employment without barriers.

Our commitment is reflected in the implementation of diversity and training programs, designed to raise awareness among employees about the importance of inclusion and foster a respectful and equitable workplace.

We were pioneers in labor inclusion with our senior employment program, creating 20 job openings for individuals over 55 years old and receiving over 22,000 applications.

More than 46% of our workforce is female.

We promote equal access to career development opportunities, implementing hiring practices that prevent discrimination and support employee growth.

Ethical Commitment

At Leterago del Ecuador, we ensure that our culture of principles and values is understood and shared by our employees, clients, shareholders, suppliers, and all those with whom we have an ongoing relationship.

We reserve the right to discontinue business relationships with individuals or organizations that fail to respect the principles and values outlined in our Code of Ethics.

We act in accordance with ethical principles, aligning our personal conduct with corporate expectations, while upholding the highest standards of loyalty, cooperation, commitment, and compliance with applicable laws and regulations.

Information Security Policy

At Leterago del Ecuador S.A. we are committed to safeguarding information as a fundamental strategic asset—essential to business continuity, customer trust, regulatory compliance, and continual improvement.

Our goal is to guarantee the availability, integrity, and confidentiality of information assets, and to protect our information systems from internal and external threats, whether intentional or accidental. This policy is implemented in accordance with ISO/IEC 27001, all applicable laws, and the internal policies set by Senior Management.

Our core principles

  • Confidentiality – Information is made accessible only to duly authorized individuals, preventing any unauthorized disclosure.

  • Integrity – We protect the accuracy and completeness of information and of the systems that process it, preventing improper or unauthorized modification.

  • Availability – We keep information and systems accessible to authorized users whenever needed, minimizing interruptions that could affect operations.